Artificial intelligence (AI) has the potential to revolutionize the way governments operate and provide services to citizens. AI can help governments become more efficient, improve job satisfaction for public officials, and increase the quality of services offered. AI technologies such as machine learning, deep learning, computer vision, voice recognition, and robotics can be used to automate tedious tasks, improve mission-critical capabilities, and enable advances in research. In five days, the conversational AI company Haptik developed a WhatsApp chatbot for the Indian government to answer questions about COVID-19. AI has also helped to improve the quality of life of all segments of society through innovations such as predictive health care, adaptive education and optimized response to crises.
Natural language processing automatically extracts relevant information from intelligence sources and establishes connections, allowing analysts to find actionable information. AI can be used in a variety of ways in government services. Automated computer grading can be used to grade student papers quickly and accurately. This would free up teachers to plan new lessons, give additional tutorials to struggling students, read more, or simply make up their vacation time. AI can also be used to make government agencies more efficient by automating routine tasks that are currently done by humans.
In addition, AI can be used to analyze large amounts of data that would otherwise be too time consuming for humans to process. IBM's Watson is a treatment recommendation robot that sometimes finds treatments that human doctors may not have considered or that they weren't aware of. AI can also be used in procurement and expenditure analysis in countries such as Qatar and the United Arab Emirates, since acquisitions and investments, especially in the construction sector, represent a large part of public spending in these countries. However, governments must take into account privacy and security when implementing AI technologies. They must also ensure that AI is compatible with legacy systems and evolving workloads.
Governments should also educate the private sector about the potential of AI and identify where the greatest opportunities lie. Finally, governments should support the adoption of AI technologies in an ethical and safe way that addresses the risks of these technologies. AI has the potential to vastly improve government operations and help meet the needs of citizens in new ways. Governments can play an active role in taking advantage of these benefits by implementing AI technology in a country. By doing so, governments can achieve greater efficiencies, improved services, and amazing breakthroughs.
